Quality Improvement Lead - Hospitality and Environment

Who we are

OneCare is a not-for-profit aged care organization, founded on the principles of compassion, respect and dignity for the individual. We take a holistic approach to the provision of our services, treating each resident and consumer as a whole person' with regard to the design and delivery of their individual care and well-being. We have a rich history and have been providing residential aged care for more than 40 years.

What we need

We are seeking a Quality Improvement Lead – Hospitality and Environment to strengthen the quality, safety, and consistency of hospitality and environmental services across our residential aged care homes. Working within the Quality Team, you will partner with site leaders and frontline teams to translate audit findings, quality data, complaints, consumer feedback, and assessment outcomes into practical improvement initiatives that enhance resident outcomes and experiences.

What will you do?

• Translate audit findings, quality data, complains, consumer feedback and internal assessment outcomes into practical improvement actions
• Conduct target reviews, observations and audits across dining, nutrition support, cleaning, laundry and environmental services
• Support sites to develop, implement and monitor improvement plans that address identified gaps and risks.
• Monitor progress against agreed actions and escalate unresolved risks or barriers through appropriate governance pathways.
• Identify, manage and escalate resident safety, dignity, nutrition, hydration, infection prevention or environmental risks
• Coach site teams to understand better quality expectations and improve hospitality and environmental practices

What you bring to the role

Essential

• Certificate IV, Diploma or higher qualification or more than 5 years experience in one or more of the following areas: Quality Auditing and/or Quality Improvement; Aged Care, Health or Community Services; Hospitality Management and/or Food Services; Environmental Services; Business Administration or Management
• Sound digital literacy, including Microsoft Office, email, SharePoint and Teams.
• Current unrestricted Australian driver's licence
• Right to work in Australia

Desirable

• Internal auditor qualification or recognised quality auditing training.
• Food safety supervisor certification or food safety training.

What you get in return

• Competitive remuneration with access to not-for profit salary packaging up to $18,550 per FBT year.
• Rewarding role working for a highly respected Tasmanian not-for-profit organisation which is a leader in the aged care sector.
• Access to Employee Assistance Program for you and your family, discounted private health, plus ongoing health and wellbeing activities
• On site parking

At OneCare, we care deeply about our residents, our staff and the jobs we do each day. Our workplace is caring, supportive and down to earth. As a values-led consumer focused business, OneCare offers a rewarding work environment where you will be able to contribute meaningfully and will see the results of your efforts. 

How to apply

Please provide your resume and a cover letter outlining why you are the right candidate for this role and how you meet the selection criteria via Seek by 9.00am Monday 29th June 2026. Please note interviews will be held as applications are received.

For further information about this role or a copy of the position description, please contact Ted Fletcher, Manager Quality and Compliance on 0408 384 688 

Registration to work with vulnerable people with an NDIS endorsement is an essential requirement to work at OneCare.